rolet Casino & Sportsbook FAQ
Users accessing rolet ask questions across several recurring areas: how to set up and verify an account, how deposits and withdrawals work through local payment rails, what game categories and betting markets are available, and how account security and jurisdiction rules apply. This page addresses the most common inquiries so you can find answers without delay.
We have structured this FAQ to cover account setup, payment flows, game offerings, and account management. If your question falls outside these topics, or if you need real-time assistance with a transaction or technical issue, our support team is available through the live chat feature on your account dashboard.
For detailed legal information about how we operate, the jurisdictions where our services are available, and the terms governing your use of rolet, please refer to our terms and conditions and legal noticeThese documents set out the framework under which we provide access to our sportsbook, live-dealer tables, slot games, and esports markets.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and Indonesian banks
- Game rules and offeringsfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, preferences, and jurisdiction notice
Below you will find answers to questions we receive most often. Each answer is written to be concrete and actionable. If you do not find what you need, our support team can assist you through live chat during business hours.
Account and registration
KYC (Know Your Customer) verification requires a government-issued photo ID and proof of address. Accepted photo IDs include a national identity card (KTP), passport, or driver's license. Proof of address can be a recent utility bill, bank statement, or official correspondence dated within the last three months. Users in Jakarta, Surabaya, Bandung, and other major cities follow the same verification process. Once you upload these documents through your account dashboard, our verification team reviews them and notifies you of the outcome within one business day.
During registration, you provide a username, email address, password, and mobile phone number. Your email is used for account recovery and transaction notifications. Your mobile number is verified via SMS and is required for two-factor authentication and withdrawal confirmations. After registration, you will be prompted to complete KYC verification before you can deposit funds or access live-dealer tables and sportsbook markets. The entire process takes approximately ten minutes.
You can adjust account preferences—such as email notification settings, language, and currency display—through the Settings section of your account dashboard. If you wish to pause activity temporarily, you can request an account suspension through the same menu. A suspension prevents login and blocks all transactions for a period you specify (minimum one week). To resume your account, contact our support team. These controls are designed to give you flexibility in managing your account without requiring account closure.
Payments and transactions
Withdrawal requests are reviewed within one business day. Once approved, the funds are transferred to your chosen payment method—DANA, e-wallet, mobile banking, local payment, online payment, or your bank account (e-wallet, mobile banking, local payment, online payment). The time for funds to appear in your account depends on your payment provider; most transfers complete within one to two hours. During peak periods or around holidays such as Idul Fitri or Idul Adha, processing may take longer. You can track your withdrawal status in the Transactions section of your account.
rolet does not charge fees on deposits or withdrawals. However, your payment provider (e-wallet, mobile banking, local payment, online payment, or your bank) may apply their own fees depending on your account type and transaction size. We recommend checking your payment provider's fee schedule before initiating a transaction. All fees charged by third-party payment providers are separate from rolet and are not controlled by us. Your account statement will show any fees applied by your payment provider.
Our weekly cashback offer returns a percentage of your net losses from the previous week. Cashback is calculated every Monday and credited to your account by Tuesday. The cashback percentage and minimum loss threshold are displayed in the Promotions section of your account. Cashback is credited as bonus funds and is subject to standard playthrough requirements before withdrawal. Terms and conditions apply; please review the full promotion details in your account dashboard before participating.
Game rules and offerings
rolet offers four main game categories. Our sportsbook covers football (Liga 1, Piala AFF, Champions League, Premier League), badminton, and MotoGP. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger, streamed from multi-camera studios. Slot games include titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category is accessible from the main menu on your account dashboard.
Security and account care
Our live chat support is available during standard business hours, Monday through Friday, 09:00 to 18:00 (Western Indonesia Time). During weekends and public holidays such as Nyepi or Imlek, support is available on a limited basis. You can initiate a chat session from the Help icon in your account dashboard. If chat is unavailable, you can submit a support ticket and our team will respond within one business day. For urgent account security issues, please contact support immediately.